Team with me

Client Rights and Responsibilities

Clients have the right to:

  • receive humane care and treatment, with respect and consideration
  • privacy and confidentiality when seeking or receiving care except for life threatening situations or conditions or if involved in Child Protective Services and the services are contracted through CPS with proper releases.
  • confidentiality of your health records
  • receive accurate information concerning treatment and risks
  • ask about reasonable alternatives to care at The Foster Lane or outside facilities
  • a second professional opinion regarding treatment
  • participate actively in decisions regarding one’s services
  • accessible information regarding the scope and availability of services
  • be informed about any legal reporting requirements regarding any aspect of screening or services
  • a copy of your records upon request and written authorization
  • file a complaint with the director of The Foster Lane regarding any concerns related to the privacy, confidentiality or security of your records, as well file a complaint with the contracting agency
  • review and amend your records
  • revoke your authorization to release except to the extent that action has not already been taken
  • a copy of any fees and charges related to your visit

Clients have a responsibility to:

  • provide complete information about one’s problem, to enable proper evaluation and services
  • ask questions to ensure an understanding of the problems and services
  • show respect to parent coaches, sound immersion specialists, other The Foster Lane staff, as well as other clients
  • reschedule/cancel an appointment so another person may see a parent coach or sound immersion specialist
  • pay for sessions (if not outside contracted) prior to session
  • inform the parent coach or sound immersion specialist if one’s struggles worsen or escalate
  • provide requests for permission to release health records in writing to The Foster Lane